Effective date: October 22, 2026
1. Who this policy covers.
This policy describes the public website at privatesugarmatch.com, operated under the name PrivateSugarMatch. You can contact us at support@PrivateSugarMatch.com or write to PrivateSugarMatch, 1259 Everett Avenue, Louisville, Kentucky 40204, USA.
This policy covers visits to our public information website and correspondence with our team. Information submitted through a member account or identity-verification process is covered by the notice presented with that service. Review that information before submitting profile details, photographs or verification materials.
2. Information you choose to provide.
If you email us, we receive your email address, the contents of your message and any attachments you send. Your name, contact details, account references or other information may be included if you choose to provide them. We use that information to understand the enquiry, respond where appropriate and document relevant follow-up.
A safety report or content-removal request may include information about another person. Limit it to what is necessary to explain the concern. Do not send passwords, financial account credentials, complete payment-card details or identity documents unless a specific, appropriate process has been explained. Merely reading this website does not require you to disclose relationship preferences or create a public identity.
3. Technical information when you browse.
Delivering a website involves processing network information, including an IP address and the requested page or asset. Hosting and security infrastructure may also process timestamps, browser information and error records to serve requests, investigate technical problems and protect availability. The details depend on the production infrastructure through which the website is delivered.
Our public information pages use Google Analytics 4 to measure visits, page views, traffic sources and interactions. Google Analytics uses first-party cookies and receives technical and usage information from your browser. We disable Google signals and advertising-personalisation signals in our website tag. You can manage cookies in your browser or use the Google Analytics opt-out browser add-on. Browsing the public website does not create a member profile or disclose your relationship preferences to other visitors. See our Cookie Policy for the distinction between application storage and hosting infrastructure.
4. Why information is used.
Information associated with this public website is used to measure and understand website traffic, deliver requested content, answer enquiries, review reports, correct published material and protect the website against misuse. Correspondence can also help establish what was requested and how a concern was addressed. We do not treat a support enquiry as permission to publish your identity or relationship story.
Where applicable law requires a particular legal basis or consent for processing, that requirement must be met for the relevant activity. This policy does not make browsing a substitute for consent to advertising, sensitive profiling or another unrelated use. If a new feature changes the information collected or the reasons for using it, the relevant notice will be updated before that feature introduces the change.
5. Disclosure and service providers.
Website delivery and email correspondence involve providers that process information needed to supply those services. Access should be limited to the purpose of providing, securing or supporting the relevant service, rather than an unrestricted right to use your correspondence for unrelated marketing.
Information may also need to be disclosed to respond to a valid legal requirement, protect someone against a serious threat, investigate misuse or establish and defend legal rights. The scope should be appropriate to the reason for disclosure. We do not sell enquiry correspondence or use the public website to share visitor information for cross-site behavioural advertising.
6. Retention and security.
Information should be retained only as long as reasonably necessary for the purpose for which it was received, associated follow-up and any relevant legal obligations. An unresolved safety complaint may require a different retention period from a routine website question. We do not promise immediate erasure of every record when an enquiry closes.
Access to correspondence and operational information should be restricted to those who need it for their responsibilities. No online transmission, mailbox or storage system can be guaranteed completely secure. Take care with attachments and avoid sending sensitive material through ordinary email when a less intrusive explanation would be sufficient.
7. Access, correction and deletion requests.
To ask about information associated with you, email the support address and explain the action you would like us to take. Depending on applicable law and the information involved, this may include access, correction, deletion, a copy of information, an objection or a restriction on processing. Identify the relevant interaction without supplying unnecessary sensitive details.
We may ask for proportionate evidence that the request concerns your information or that you are authorised to act for another person. Some information may need to be retained to meet a legal obligation or address a dispute; a request may also concern records we do not control. We will explain the relevant position rather than promising an action that cannot be carried out. You may raise privacy concerns with the appropriate regulator where that right applies.
8. Children, external services and changes.
Private Sugar Match is intended for adults aged 18 and over. We do not knowingly collect information from children. If you believe a child has supplied personal information or appears in published material, contact us with the relevant location and context so the concern can be assessed.
Following an external link or opening your email application takes you into a service with its own practices. Those practices are not controlled by this policy. Service providers may process information in countries other than your own; applicable requirements must be addressed for the particular service configuration rather than assumed from this website’s address.
Changes to this policy will be reflected in the effective date. Material changes affecting a new collection or use will require appropriate notice and any choices required by law. For assistance, use the Contact page.